Strategy & innovation

Creating a culture of blameless problem-solving

The secrets of long-lasting organisations

• Nintendo and the magic of nostalgia marketing

  The Japanese video game company is using nostalgia to boost sales and build brand loyalty. Here are tips for incorporating nostalgia into your marketing plans.

• The secrets of long-lasting organisations

  In this Q&A, researchers share their findings on the unconventional paths organisations take to build sustainable success.

• Coach through the messiness of change

  To lead others through a time of rapid change requires an understanding of why change is painful to many people, says leadership coach Sarah Elliott, CPA.

• Watchlist for future finance innovators

  You’ve heard of blockchain, artificial intelligence, and robotics. Here are six trends that will grow in importance this year and what you need to know about each.

• Creating a culture of blameless problem-solving

  Companies that fail exceptionally have the potential for greatness.

• Clear Brexit strategy may offer a recruitment edge

  Businesses can provide security for employees and get a step ahead of the competition when they share plans for the future.

• Rebooting the classroom

  Learning for finance staff at global energy company BP has been transformed in innovative ways.

• Benefits and risks of automating customer service

  Automation is taking over customer service. What do organisations need to know to prepare?

• A better way to assess impact on vital capitals

  The co-author of a book on organisational performance shares insights into the thinking behind a tool called the MultiCapital Scorecard.

• Quiz: How can an organisation best establish internal trust?

  Take this quiz to find out how well you understand how best to achieve internal trust where you work.

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