Soft skills

8 techniques to practise mental toughness

To excel at performing under pressure, learn these techniques from elite athletes, astronauts, and Navy SEALs.

Quiz: Words apart – UK v US English

Even in an increasingly globalised world, words for common objects still diverge. See how much you know about British and American differences with this short quiz.

Travel for work? Follow this flight advice

Donny Shimamoto, CPA/CITP, CGMA, has answers to common travel conundrums.

Train yourself to avoid email overload

By checking email less often, and making regular use of the “delete” key, you can become far more efficient at work.

Tips on giving an effective training session

Whether you are leading an induction session or training colleagues on a new process or system, both you and your audience want to be assured time invested in training will be well spent.

How to cope with on-the-job annoyances

Dealing with a co-worker who is too loud or an office that is too cold are common obstacles facing workers. Taking steps to defuse potentially troublesome conflicts can help offices run more smoothly.

Managing up: How to get the most from your boss

Consider what, how, and when you communicate with your manager to build a more constructive relationship.

How to use humour at work

Humour in the workplace is a double-edged sword. It can have significant benefits, but it can also cause dysfunction. Appropriate fun follows these five guidelines.

Productivity techniques to conquer your to-do list

If your to-do list keeps getting longer, regardless of how many hours you spend in the office, follow the advice of productivity expert Hayley Watts.

6 strategies to defuse staff personality conflicts

US CFOs spend about 15% of their workweek resolving staff personality conflicts. Making sure employees work well together is an essential skill for a CFO, but it can be a trying task.

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Soft skills

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