Leadership & people skills

How to be a boss, not a buddy

Managers who are promoted above their peers often find themselves in the difficult position of having to be a boss to former colleagues or friends. So how can managers ensure that they have the right relationships with their team? Try these eight steps.

Ten tips for implementing shared services

The benefits of moving a process to a shared-services centre can be substantial in the right circumstances, according to Ravichandran Venkataraman, ACMA, CGMA, senior vice president and head of the Global Services Division at Hewlett-Packard.

How to drive engagement as turnover concerns mount

As the global economy shows signs of growth, a new survey predicts a significant increase in employee turnover. With retention a concern, understanding what motivates workers’ commitment and loyalty is essential for employers.

Four steps to identify future CFO talent

Many US companies still haven’t identified future CFO candidates, a survey by executive staffing firm Robert Half Management Resources suggests. To better prepare for succession, companies should follow four steps.

Lower wages lure BPO work to Eastern Europe

Central and Eastern European (CEE) countries continue to be popular destinations for business process outsourcing (BPO) and shared services, despite rapid economic development that is causing wages to rise.

Top performers earn larger pay raises

Employees who have been singled out as “high performers” are being awarded pay raises that are, on average, 67% higher than their peers, according to research in the UK by HR consultancy Towers Watson.

Cultivating innovation

Hal Gregersen, Ph.D., professor of innovation and leadership at INSEAD, explains that every individual has more untapped creative capacity than he or she may realise.

A taste for innovation

Cross-functional, self-governing employee boards help global spice company McCormick & Co. identify business process improvements and other innovations. McCormick executive Ken Kelly, CPA, CGMA, explains how it works — and how employees benefit.
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