Performance management

• New tech tools help build customer loyalty

  Customer experience tools shape interaction with a company and inform consumer opinion about a company’s branding, pricing, product, and customer service.

• 10 elements of a successful corporate accelerator

  Several common elements endure with successful corporate accelerators. Here are a few.

• Using tech to get the customer experience right

  Consumers expect a relatively fast, seamless buying experience. Companies say they understand this, but they can be more responsive, a survey shows.

• Managing trust in business

  Gillian Lees, senior director of governance and risk research at the Association of International Certified Professional Accountants, discusses steps that businesses can take to build trust over the long term.

• 5 questions that can drive cost transformation

  Lessons from Royal Mail show how finance can help find and implement savings.

• Centralising services: The bigger picture

  Establishing an accounting centre resulted in cost savings and more.

• Thinking like a turnaround CFO

  CFOs specialising in turnarounds share their stories of putting struggling companies back on track.

• 3 focus areas as global M&A accelerates

  A rising number of executives expect the market for mergers and acquisitions to strengthen over the next 12 months.

• 5 supply chain best practices

  2 experts share time-tested basics that cut through the complexity of supply chain fraud.

• A methodical approach to budget

  Use Microsoft Excel’s built-in regression capabilities to turn historical data into an initial rough-draft budget.

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