Through case studies showing how accountants and finance professionals are helping organisations adapt their businesses in the COVID-19 era, a new report highlights what to think about and how to implement change on the journey to digital transformation.
Milena Kirandjiska leads the Customer Success Onboarding Function in the UK for SAP Concur. Early investment in customer relationships and cross-functional collaboration have been the cornerstone of her strategy in speeding up value delivery for customers and ensuring exceptional retention.
Andrew Harding, FCMA, CGMA, chief executive–Management Accounting at the Association of International Certified Professional Accountants, says an organisation’s success in the K-shaped COVID-19 recovery will depend on the ability to adapt to the digital environment.
Amy Steele is a partner in the National Office of Deloitte & Touche LLP and serves as the Global and US Audit & Assurance methodology leader for blockchain and digital assets. She co-chairs the AICPA’s Digital Assets Working Group and serves on the Center for Audit Quality’s Emerging Technologies and Cybersecurity task forces.
Amy Lam, FCMA, CGMA, finance director at Hong Kong Air Cargo Terminals Limited, shares customers’ surprisingly positive response of finance’s move to e-invoicing and her 2021 outlook for the cargo terminal operator’s business.
For companies considering a fully remote workforce or a hybrid model, new and comprehensive remote-working policies will need to be developed in partnership with key internal stakeholders such as HR, finance, strategy, and IT.
Roche’s director of finance and operations in Hong Kong shares the pharmaceutical giant’s challenges during its RPA journey and how it has worked to overcome them.
