Performance management

New tech tools help build customer loyalty

Customer experience tools shape interaction with a company and inform consumer opinion about a company’s branding, pricing, product, and customer service.

10 elements of a successful corporate accelerator

Several common elements endure with successful corporate accelerators. Here are a few.

Using tech to get the customer experience right

Consumers expect a relatively fast, seamless buying experience. Companies say they understand this, but they can be more responsive, a survey shows.

Managing trust in business

Gillian Lees, senior director of governance and risk research at the Association of International Certified Professional Accountants, discusses steps that businesses can take to build trust over the long term.

Centralising services: The bigger picture

Establishing an accounting centre resulted in cost savings and more.

5 questions that can drive cost transformation

Lessons from Royal Mail show how finance can help find and implement savings.

Thinking like a turnaround CFO

CFOs specialising in turnarounds share their stories of putting struggling companies back on track.

3 focus areas as global M&A accelerates

A rising number of executives expect the market for mergers and acquisitions to strengthen over the next 12 months.

5 supply chain best practices

2 experts share time-tested basics that cut through the complexity of supply chain fraud.

A methodical approach to budget

Use Microsoft Excel’s built-in regression capabilities to turn historical data into an initial rough-draft budget.

Using algorithms to fight supply-chain fraud

More companies are turning to data analytics to detect supply chain fraud.

How to use Excel in seasonal forecasting

Because there is an art, a give-and-take, to budgeting, there is a need for objective forecasting. Excel expert Liam Bastick discusses how to forecast seasonally or cyclically.

Rethinking accountability in modern organisations

Evaluating performance based on an integrated scorecard can help build accountability and close the expectations gap.

Modernising cost management systems in emerging economies

Small and midsize companies in emerging countries must pay special attention to modernising their cost management.

Set growth objectives that won’t lead employees astray

Aggressive targets and good corporate behaviour can coexist. Here’s how.

4 best ways to use advanced analytics

Advanced analytics help companies use increasing amounts of data to improve their business and financial performance. Here are the four preferred purposes for advanced analytics.

7 tips for effective project reporting

Keeping track of a portfolio of billion pound projects takes organisation and interpersonal skills, as well as technical know-how.

Machine learning helps grocers win the fresh-food competition

Machine learning systems can collect, analyse, and adjust large data sets from a wide variety of sources efficiently and at a relatively low cost.

How accounting can empower better project management

Accountants need to understand project management to better advocate for good financial and data practices.

Improving forecasting at the Home Office

Angela Wilson, ACMA, CGMA, has led an initiative to improve forecasting within the UK government to inform better resource allocation decisions.

Performance management

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