Soft skills

Why managers should apologise

Experts offer tips on how to apologise, be sincere, and own up to your blunders.

Ace that interview with a bit of mind control

Paying attention to the subtle emotional undertones of an interview can help you land the job, while ignoring them can unintentionally sabotage your chances.

Accidental disrespect in the workplace

Here are some ways managers may disrespect and undermine employees without realising they are doing so.

How to boost your workplace self-awareness

You might think you know yourself and how you are perceived. But do you?

Are you wasting people’s time?

It’s crucial you take a look at your own behaviours, to determine if — and how — you are wasting the time of others. Here's how to make sure you are respecting others’ schedules.

How to improve your critical observation skills

Process-focused and hard-pressed financial professionals can sometimes underestimate the benefits of critical observation, a soft skill that can bring hard results.

UK v. US English: The podcast

It’s not only in spelling that English differences emerge. Listen to UK and US language aficionados discuss some of the peculiarities.

How to handle diverse working styles

Everyone works in unique ways, but that doesn’t have to lead to conflict.

Minor mistakes that are sabotaging your career

Here are a few of the small missteps experts see financial professionals making that can have a negative impact on a career in the long run.

Breaking free of bad habits

Even the most challenging patterns can be changed with focused practice.

Boost your career with better listening skills

Empathy, silence, body language, and effort all come into play.

Avoiding cultural mishaps in your business writing

This advice can help you compose and interpret professional correspondence.

Adding self-care to your workday

People with overwhelming schedules can often benefit the most from implementing a routine that prevents burnout.

To improve your business writing … rewrite it

You can learn to be a better writer by seeing how others do it.

Tips for improving your memory

Forgot a name? Lost a file? Missed a meeting? Here’s how to boost your recall.

How to be a better listener

In part two of a conversation with Toronto-based management coach Mary Legakis Engel, learn about how strong leaders are often adept at listening.

5 tips for making friends at a new job

If you’re struggling to form workplace friendships at a new job, here are five tips from experts on how it may be done.

7 tips for dealing with a micromanager

Dealing with a micromanager can be stressful and demoralising and can sap your productivity, but you can learn ways to handle such a boss and avoid job burnout.

The qualities of legendary leaders

What makes a leader “legendary”? Management coach Mary Legakis Engel has a few thoughts and an explanation of leadership types in this podcast.

How to work with someone you dislike

Take these steps to cope when you have an aversion to a co-worker.

Soft skills

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