Managers can use soft skills to set clear expectations and create a culture of accountability, according to leadership speaker, author, and coach Jeff Nischwitz.
What you’ll learn in this episode:
- The difference between bosses and leaders.
- Why leaders in particular should remove their masks.
- The elements of a “leadership shift”.
- How leaders can evaluate the intent of messages and better discern the messages’ unintended consequences.
Play the episode below