Managing trust in business

In this Financial Management magazine podcast episode, Gillian Lees, senior director of governance and risk research at the Association of International Certified Professional Accountants, discusses steps that businesses can take to build trust over the long term. Lees is the author of the CGMA report, Managing the Trust P&L: A Toolkit for Boards.

What you’ll learn from this episode:

  • Why trust is important now.
  • Steps you can take to build trust.
  • The role of the board in building trust for the long term.
  • How to develop KPIs and a dashboard for measuring and monitoring trust.

Play the episode below: